Across all products, product management, user experience, and development practices lacked consistency and transparency.
Organic certifiers and staff were having difficulty managing the workflow and needed an intuitive interface to make their internal process more efficient and scalable. Across all products, product management, user experience, and development practices lacked consistency and transparency.
We designed and implemented an intuitive staff dashboard with alerts and indicators of client activity so staff could manage their workflow at a glance and see what needed attention immediately. New product features were prioritized by necessity. Best industry practices and tools replaced outdated processes, and Agile development methodology adopted for all product features and development.
SureHarvest staff are able to spend time on more meaningful interactions with customers vs. first-level support about how to use their software. Customers know how to complete assessments, where they are in the process, and what the results are. SureHarvest has a transparent, modern product development and development practice.